Returns, Exchanges & Refunds
We are committed to providing you with a smooth returns, exchanges, and refunds process. Please review the details below to ensure a seamless experience.
Our Returns Policy
- Delivery/postage charges will NOT be refunded.
- A request must be made in writing to The Spray Tan Cubicle Company Ltd/Sienna X within 14 days from receipt of your order.
- ALL returns must have arrived back to Sienna X goods in department within 21 days of original purchase.
- If you wish to return unwanted goods, please ensure that any product you have bought is in original condition and unaltered (for example, the addition of personalised logos), unworn/unused and sent back to us within the original packaging.
- Refunds will be subject to the purchase price.
- Your statutory rights are not affected by our returns policy.
If you would like to return your item, please call our customer service team on 01905 727070 and quote your delivery postcode to arrange a return.
We are NOT able to accept unscheduled returns, please speak with our customer service team before returning any items.
Please take care when returning your product.
Ensure all items are suitably packaged and protected for transit to avoid damage or leakage.
The warehouse are not able to accept unsuitably packaged items that have subsequently been damaged in transit.
You are required to enclose your:
- Full Name
- Order Number
- Return Address
Returns Address
FAO Sienna X
UNIT B
SALWARPE BUSINESS PARK
SALWARPE ROAD
DROITWICH
WR9 9BN
For your own protection, please obtain a proof of postage from the carrier, as we do not accept responsibility for lost parcels.
We reserve the right to refuse your return or charge a final fee for damaged or altered products that are not in a resalable condition.
How to Exchange Items
We can offer exchanges within 14 days of receiving your order. Please get in touch with us on 01905 727070 so that we can help you with this process.
Processing Returns + Refunds
For UK orders, please allow up to 10 working days for a refund to be processed.
For orders OUTSIDE of the UK, please allow up to 21 working days for a refund to be processed.
We're here to help!
Contact Us for More Information
For more information on your return, exchange, and refund, do not hesitate to reach out!
Phone
01905 727070
contactcentre@sienna-x.co.uk
Office Hours
Monday to Thursday: 9:00 am - 5:30 pm
Friday: 9:00 am - 4:00 pm