Once your order leaves our warehouse, it is handled by either Royal Mail or DPD, who are responsible for final delivery.

DPD may:

• Deliver to your address directly
• Leave the parcel with a neighbour
• Leave it in a “safe place” (as designated by you or chosen at the driver’s discretion)

Once a parcel is marked as successfully delivered (with proof of delivery), we are no longer liable for any loss or theft.

Royal Mail Tracked 24 & Tracked 48

We also offer delivery via Royal Mail for smaller items and lighter parcels.

Tracked 24 (Next Day Delivery Aim)

• Royal Mail aims to deliver the next working day (not guaranteed)
• Fully tracked from dispatch to delivery
• You’ll receive email and/or SMS notifications
• Includes proof of delivery (photo or signature when available)
• Deliveries are made Monday–Saturday
• Delivery times may vary by region

Tracked 48 (2 Working Day Aim)

• Royal Mail aims to deliver within 2 working days
• Fully tracked with delivery notifications
• Includes proof of delivery
• Deliveries also made Monday–Saturday

Important Notes

• Delivery times are not guaranteed — they are estimated based on Royal Mail’s delivery aims.
• Once Royal Mail marks a parcel as delivered, it is considered complete.
• We are not responsible for parcels that go missing after confirmed delivery. Please ensure your delivery address and safe place settings are up to date.
• In the event of a delivery issue, please contact Royal Mail direct, claims for loss must be processed through them directly.

Please ensure you provide a secure delivery address or safe place.
If a parcel goes missing after delivery has been confirmed, you will need to raise a claim directly with the courier.

Sienna X are not responsible for any compensation once a parcel has been delivered.

Please access your tracking details via the email and/or SMS you have received and speak with the courier for any delivery information.