Shipping & Delivery Information
All orders are processed and packed Monday through Friday, excluding Bank Holidays.
We aim to process all orders the same day if placed before 3 pm GMT; however, orders placed after this time will be dispatched the following working day.
In the unlikely event, you need to return or exchange something, please find our Returns, Exchanges and Refunds Policy here.
Shipping Rates
Mainland UK Delivery
| Method | Delivery Time | Cost |
|---|---|---|
| Royal Mail 2–3 Day Service | 2–3 working days | £3.99 |
| Free 2–3 Day Shipping | 2–3 working days | Free over £25 |
| Royal Mail Next Working Day | Next working day | £4.99 |
| Free Next Day Shipping | Next working day | Free over £50 |
Next working day delivery applies to orders placed before 3pm GMT, Monday to Friday. Orders placed after this time will usually be dispatched the next working day.
Northern Ireland, British Islands and Ireland
| Place | Method | Delivery Time | Cost |
|---|---|---|---|
| Northern Ireland | Standard DPD Delivery | 2–4 business days | £9.99 |
| Northern Ireland | Free Standard Shipping | 2–4 business days | Free over £75 |
| British Islands Guernsey, Isle of Man and Jersey |
Standard DPD Delivery | 2–4 business days | £9.99 |
| British Islands Guernsey, Isle of Man and Jersey |
Free Standard Shipping | 2–4 business days | Free over £75 |
| Ireland | Standard International Delivery | 2–11 business days | €13.99 |
| Ireland | Free Standard International Delivery | 2–11 business days | Free over €95 |
Delivery Responsibility & Safe Places
Once your order has left our warehouse, it will be handled by one of our delivery partners, such as Royal Mail or DPD.
Depending on the courier and delivery service, your parcel may be delivered directly to your address, left with a neighbour, or left in a safe place.
Please make sure your delivery address and any safe place instructions are accurate and secure before placing your order.
Once a parcel has been marked as delivered by the courier, with proof of delivery where available, the delivery is considered complete. Sienna X is not responsible for parcels that are lost or stolen after confirmed delivery.
If your parcel is marked as delivered but you cannot locate it, please check your tracking information, safe place, household members and neighbours first. You may also need to contact the courier directly using your tracking details.
Need Help?
If you have a question about your order or delivery, our customer service team will be happy to help.
Phone
01905 727070
contactcentre@sienna-x.co.uk
Office Hours
Monday to Thursday: 9:00 am - 5:30 pm
Friday: 9:00 am - 4:00 pm
Closed weekends and Bank Holidays